Returns and Shipping Policies

 

 

Returns Policy

Thank you for shopping with Louisiana Casual Living!  We know that there are times when your purchase does not go as planned.  If you are not satisfied with your purchase, we want to help. 

You have 14 (fourteen) calendar days to request a return from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  If the item was damaged during shipment, please see our shipping policy below.  We have your receipt on file if you purchased online so no need to send this in with the item.  You will receive a return authorization within 48 hours after submitting your request.  Please include a copy of the return authorization with the returned item. 

There will be a 20% restocking fee plus return shipping costs for eligible returns.  The fees may be waived if you choose to take a store credit for the full amount of the item being returned.  If the wrong product was shipped, all restocking and shipping fees will be waived. You also have the option of returning the item at our showroom location at 3005 W. Cabela’s Parkway, Suite H, Gonzales, LA with no additional charge.

Excluded from returns:

We offer our customers the opportunity to customize many of the products that we sell.  These items include but are not limited to furniture, cushions, pillows, umbrellas, and outdoor heating components.  All custom items are made specifically for each order and as such are not eligible for return or refunds. 

If an item you purchased has failed under warranty and you would like for us to assist with your warranty claim, we are happy to help you work with the manufacturer. 

Return Eligibility Criteria

  • Unused
  • In original packaging

Items Not Eligible for Return:

  • Custom products made to your specifications 
  • Clearance items
  • Items clearly marked on the product page as “Non-returnable”

 

Refund Process

Once we have received and inspected your item, we will immediately notify you on the status of your refund.  If your return is approved, we will initiate a refund to your original method of payment. Although we will process this refund as quickly as possible, please keep in mind that your card issuer’s policies will dictate when it is actually posted to your account. 

Gift Card Purchases – If payment for your purchase was made with a gift card, you will receive store credit for the amount of the item less any applicable restocking or shipping charges. 

 

Order Changes and Cancellations

We make every effort to ship your order as quickly as possible.  If your order has already shipped, we are unable to cancel or make any changes to the order and any returns will be made according to our return policy. 

Orders that have been placed directly with the manufacturer are subject to the terms and conditions instituted by the manufacturer.  We will make every attempt to assist you with the requested changes, but please be aware that we must abide by their guidelines.

If you need to cancel or change your order, you must contact us by phone at 501-732-0985 within 24 hours.  Please do not email us your request as that will create undue delays.

 

Shipping

Please be aware that we do not ship to PO Boxes or APOs and only ship within the contiguous United States.  You must have a physical address for all deliveries.

Small Packages 

Items that meet less than the maximum standards for FedEx, UPS or USPS will be shipped utilizing these carriers.  A signature will not be required at the time of delivery.  If you would like to request a signature, please contact us at info@lousisianacasualliving.com within 24 hours of placing your order so that we are able to make appropriate arrangements with the carrier. A tracking number will be provided for you at the time of shipping.

Oversized Packages 

Items that are too large to ship as noted above will be sent via freight carrier.  The freight carrier will contact you to schedule a delivery appointment so that you have the opportunity to inspect the items.  The freight company will typically provide a 4-hour window for the delivery; however, please be aware that Louisiana Casual Living does not guarantee delivery within this allotted time frame.  All final delivery arrangements are made between you and the freight carrier.  A tracking number will be provided to you at the time of shipping along with the contact information for the freight carrier.  You will be responsible for all storage fees and associated costs should the carrier be unable to reach you within a reasonable timeframe to schedule the delivery or if the shipment is returned to the shipper.  You will be responsible for any additional costs associated with a delayed delivery due to your inability to commit to an appointment in a timely manner. 

Curbside Delivery

All freight deliveries will be delivered curbside and it is your responsibility to unload the items and transport to their final destination.  Please keep in mind that most freight carriers will not assist you with moving the items once they are removed from the carrier’s truck so plan accordingly and have the proper assistance and equipment needed to move the items from the truck to your home or backyard.

Delivery Timeframes

Deliveries are typically made Monday through Friday by standard ground transportation.  Should you need an expedited delivery or delivery on Saturday or Sunday, please contact us by phone within 24 hours so that we are able to make the necessary arrangements and collect any additional charges that may be incurred.  Delivery time will vary according to the area being shipped to as well as the location of the shipper.  Items that are shipped directly from one of our manufacturers may take additional time as they are located throughout the country.

Items that are stocked in our warehouse will typically ship within 24 hours.  Non-stock items and custom items will be shipped according to the manufacturer’s guidelines.  The item page will reflect any additional time needed for shipping.

Assembly

Our delivery services do not offer any assistance with assembly; however, we have experience in assembling all of our products and will be happy to assist you if you give us a call!

Damages

Please inspect your items upon receipt and report any damages immediately with the shipper.  Make sure that all items are present and accounted for.  If there is any visible damage, you may refuse all or part of the shipment and must indicate the type of damage and refusal on the delivery receipt. If it is necessary to refuse the shipment, please notify us by phone immediately.  If there are missing pieces or parts please notify us as soon as possible so that we may assist you in replacing these pieces.  Be sure to ask the driver to note the damages on your copy of the delivery receipt and obtain the number of who to contact from the driver as well. Customers who sign for the delivery and fail to indicate any visible possibility of damage are accepting full responsibility if there is damage found later.

All freight claims must be filed within 48 hours of delivery.  If there is no apparent damage when the delivery is made but you do find hidden damage, you must notify us immediately by email with pictures of the damaged item. 

Use extra caution if you notice that the shrink-wrap has been tampered with as this may indicate hidden damage or missing items.

If your package delivered via FedEx, UPS or USPS arrives damaged, please accept and contact us immediately by phone.

Missing Items

It is your responsibility to verify that you receive the number of items shown on the packaging slip and delivery receipt.  You may accept the delivery if there are items missing, but you must note the number of missing items on the delivery receipt.  If items are missing from within the package, please notify us immediately and we will assist you in replacing the missing items.

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